1 January 2026
Kieron Heath, trading as Access! Business English and hereafter referred to as the company, understands that you care very much how information about you is collected, used and shared. We appreciate your trust in us to do this legally and diligently. This Privacy Notice, conforming to GDPR regulations, describes how we collect and process your personal information through our Access! Business English website – [www.accessbusinessenglish.com] – as well as through social and business media such as Facebook, Twitter and LinkedIn, and also email and mobile phone communications, either text or verbal.
TABLE OF CONTENTS
1. Who is responsible in the company for protecting clients’ information?
2. What personal information about clients does the company collect and why?
3. For what purposes does the company process clients’ personal information?
4. What is the policy regarding cookies?
5. Does the company share clients’ personal information?
6. How secure is information about clients?
7. What about third-party advertisers and links to other websites?
8. What information can clients access?
9. What choices do clients have?
10. Are children allowed to buy products from the company?
11. How long does the company keep clients’ personal information?
12. Contacts, Notices & Revisions
1. WHO IS RESPONSIBLE IN THE COMPANY FOR PROTECTING CLIENTS’ PERSONAL INFORMATION?
Kieron Heath is the data protection individual responsible for personal information collected and processed through the company and can be contacted at: [kieron.heath@accessbusinessenglish.com]
2. WHAT PERSONAL INFORMATION ABOUT CLIENTS DOES THE COMPANY COLLECT AND WHY?
We collect your personal information in order to provide, and continually improve, our products and services. These are the types of information we gather:
2.a. Information you give us:
We receive and store any information you provide in relation to the company. You can choose not to provide certain information in which case you might not be able to take advantage of, nor be able to purchase, the company’s products and services. As a result of the following actions listed below, you might typically supply us with such information as your name, address and phone number; IP address; payment information; and your location:
*searching for products and services on our website
*placing an order with the company
*downloading, viewing, or using content; downloading or using an application on a device
*providing information in your account
*configuring your settings
*communicating with us by phone, e-mail, or other communication methods
*completing potential questionnaires / surveys
*participating in potential reviews and ratings
2.b. Automatic Information Collection: we also automatically receive and store certain types of information when you use the company, such as information about your use and your interaction with the content and services available through the company. Like many websites, we use ‘cookies’ and obtain certain types of information, whenever your web browser or device accesses the company. Examples of the information automatically collected and analysed include:
*the Internet protocol (IP) address used to connect your computer or other device to the Internet
*log-in, e-mail address, and password
*computer, device, and connection information such as device application or browser type and *version, browser plug-in types and versions, operating system, or time zone setting
*the location of your device or computer
*device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures
*purchase and content use history
*phone numbers used to call our helpdesk
2.c. Information from other sources: We may also use device identifiers, cookies, and other technologies on devices, applications and our web pages to collect browsing, usage or other technical information for fraud prevention purposes. Examples of information we receive from other sources include:
*search results and links
*credit history information from credit bureaux to help prevent and detect fraud, if required
3. FOR WHAT PURPOSES DOES THE COMPANY PROCESS CLIENTS’ PERSONAL INFORMATION?
We process your personal information to operate, provide, and improve the products and services that we offer to our clients. These purposes include:
3.a. Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products, services, and promotional offers when applicable.
3.b. Provide, troubleshoot, and improve the company. We use your personal information to provide and enhance functionality, analyse performance, correct errors, and improve usability and effectiveness of the company.
3.c. Recommendations and personalisation. We use your personal information to recommend content, features, products and services that might be of interest to you, identify your preferences, and personalise your experience with the company.
3.d. Comply with legal obligations. In certain cases, we have a legal obligation to collect and process your personal information.
3.e. Communicate with you. We use your personal information to communicate with you in relation to the company via different channels (e.g., by phone, email, chat).
3.f. Promotions. We may use your personal information to advise you of promotions for features, products, and services that might be of interest to you.
3.g. Fraud Prevention and Credit Risks. We process personal information to prevent and detect fraud and abuse in order to protect the security of our clients, the company, and others.
3.h. Purposes for which we seek your consent. We may ask for your consent to process your personal information for a specific purpose that we shall communicate to you beforehand. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time, and we will stop processing your data for that purpose.
4. WHAT IS THE POLICY REGARDING COOKIES?
4.a. To enable our systems to recognise your browser or device and to help us provide the company’s products and services to you, we use cookies. If you leave a comment on our site, you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.
4.b. If you visit our log-in page, our system sets a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
4.c. When you log-in, our system also set ups several cookies to save your log-in information and your screen display choices. Log-in cookies last for two days, and screen options cookies last for a year. If you select ‘Remember Me’, your log-in will last for two weeks. If you log-out of your account, the log-in cookies will be removed.
5. DOES THE COMPANY SHARE CLIENTS’ PERSONAL INFORMATION?
Information about our clients is an important part of our business but we are not in the business of selling our clients’ personal information to others.
5.a. Third Party Service Providers: We use other companies and individuals to perform functions on our behalf. Examples include sending e-mail, analysing data, providing marketing assistance, providing search results and links, processing payments, transmitting content, and providing customer service. These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes. Furthermore, they must process personal information in accordance with applicable data protection laws.
5.b. Protection of the company and others: We release account and other personal information when we believe this is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of the company, our users, or others. This includes exchanging information with other companies and organisations for fraud protection. Other than as set out above, you will receive notice when personal information about you might be shared with third parties and you will have an opportunity to choose not to share the information.
6. HOW SECURE IS CLIENTS’ PERSONAL INFORMATION?
6.a. The systems and processes that we use are intended for your security and privacy.
6.b. The systems and processes that we use are intended to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information which you input.
6.c. The systems and processes that we use follow the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card data.
6.d. The systems and processes that we use maintain electronic and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information.
6.e. Security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
6.f. It is vitally important for you to protect against unauthorised access to your password(s) for all your computers, devices, and applications. We also ask you to ensure that you sign out when you finish online, especially if you are using a shared computer.
6.g. We are unwilling to accept responsibility for any breaches of internet security on the part of you, the client, or your representative(s).
7. WHAT ABOUT THIRD-PARTY ADVERTISERS AND LINKS TO OTHER WEBSITES?
7.a. Our website includes links to other websites and applications, which may collect information about you when you interact with their content and services.
7.b. Whilst we take reasonable care to protect you, we do not accept any responsibility for other websites and applications: if you are unsure about third party website internet security and/or applications, please do not use such links.
8. WHAT INFORMATION CAN CLIENTS ACCESS?
8.a. If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Examples of information you can access through the company include:
*your complete order history
*personal information (including name, e-mail, password, communications
8.b. You can request us to provide you with any other relevant information by sending an email to: kieron.heath@accessbusinessenglish.com
9. WHAT CHOICES DO CLIENTS HAVE?
9.a. If you have any questions, or objections, as to how we collect and process your personal information, please contact the following: [kieron.heath@accessbusinessenglish.com]
9.b. As discussed above, you can choose not to provide certain information but subsequently you might not be able to take advantage of the company’s products.
9.c. You can add or update certain information as you wish. Unless you specifically request to delete information, we usually keep a copy of the previous information for our records.
9.d. If you do not want to receive e-mail communications from us, please unsubscribe. If for some unexpected reason, this does not happen, please contact: [kieron.heath@accessbusinessenglish.com]
9.e. The help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Cookies allow you to take advantage of the company’s products and other information, so we recommend that you leave them turned on.
9.f. Subject to applicable law, you have the right to request access to, correct, and delete your personal data. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances. If you wish to do any of these things, please contact the following: [kieron.heath@accessbusinessenglish.com]
10. ARE CHILDREN (UNDER 18 YEARS) ALLOWED TO BUY PRODUCTS FROM THE COMPANY?
The company does not sell products to children. However, if you are under 18, you may use the company’s products, but only with the involvement of a parent or guardian.
11. HOW LONG DO WE KEEP CLIENTS’ PERSONAL INFORMATION?
We keep your personal information to enable your continued use of the company’s products and services, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Policy, as may be required by law.
12. CONTACTS, NOTICES & REVISIONS
12.a. If you have any concern about privacy issues with the company, please contact us with a detailed description and we shall try to resolve the issue for you: [kieron.heath@accessbusinessenglish.com]
12.b. Furthermore, if you are dissatisfied that we have not complied with this Privacy Policy, you have the right to contact the official United Kingdom Information Commissioner at the following address:
Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF United Kingdom
12.c. In the future, some aspects of GDPR Privacy Policy may change for legal reasons, in which case we shall ensure that such changes are notified on our website. Notwithstanding such changes, our current Privacy Notice applies to all the information that we have about you. We fully intend to implement our commitments and will ensure that we comply with all applicable current legislation.